Baby Express products are warranted against defects in manufacturing materials and workmanship for a period of 12 months, from the date of purchase. Product(s) may be repaired or replaced with part(s) that is/are determined to be defective by our technical team and is/are covered by this warranty.
Warranty registration should be done based on the proof of purchase/receipt/invoice. If you have multiple items in 1 receipt, you will only need to register once. The warranty is not transferable, should it be a gift, do register it under the user's name and contact, or inform the user to self-register.
For purchases made in advance, upload a proof of Estimated Due Date during warranty registration. Baby's birth certificate may be requested upon warranty claims for verification purposes.
Postpone of warranty commencement date should be no more than 5 months, and applicable only for breast pump. uv bag warranty starts upon receiving of item.
Baby Express reserves the right to deem any warranty as invalid should the purchase cannot be verified, and/or image/receipt tempered, and/or product provided does not match the description in receipt and/or suspected fraudulent acts.
Warranty registration should be done within 7 days upon receiving of product.
servicing and parts charges
Baby Express provides product servicing and repair services within 3 working days excluding delivery time (if required). Once product is ready for collection, you will be informed.
Labour fees (no warranty) : charged once per appointment per customer
if you have any product that needs servicing and is not covered under warranty, charges will still be applied.
Parts cost : charges accordingly, can only be advised upon checking
warranty period
Our warranty period will apply with respect to products supplied by Baby Express Singapore Pte Ltd and its' authorised retailers, and before the expiry of 12 months from the date of product purchased/delivered. If you are purchasing in advanced, prior the birth of your baby, proof of baby's estimated due date (EDD) is required.
Proof of purchase/delivery or invoice and/or EDD/birth certificate (for purchases made in advanced and no more than 5 months from EDD) is strictly required for warranty claim during the warranty period. Warranty will be deemed invalid if unverifiable.
Proof of purchase/delivery or invoice and/or EDD/birth certificate (for purchases made in advanced and no more than 5 months from EDD) is strictly required for warranty claim during the warranty period. Warranty will be deemed invalid if unverifiable.
warranty coverage
Breast Pump Motor Only
- software malfunction ; no suction, unable to switch mode, indication light error
- battery malfunction ; unable to charge, unable to use without plug, does not last as per indicated life*
- physical damage on motor* ; dent, scratches, misfitting, button not working
* should be reported within 3 days upon receiving.
UV Steriliser Bag
- software malfunction ; unable to turn on, indication light error
- physical damage* ; dent, scratches, misfitting, tear, button not working
* should be reported within 3 days upon receiving.
Baby Express's warranty DO NOT cover any products damaged by
- misuse/abuse/negligence- liquid contact/damage
- accidental physical damage (drop/mishandling/negligence)
- forceful use/removal- not complying to standard operating instructions
- pairing with pump parts not from Baby Express and authorised retailers